Undetected water leaks result in higher than normal water consumption notices being issued to ratepayers. Given the nature of the undetected leak and unanticipated highwater consumption notice, this can be distressing to ratepayers and places a strain on Council resources. Whilst Council is not legally or morally responsible for these leaks it does receive requests from ratepayers for assistance or consideration on these matters. Further detail is available in Council's policy Water and Wastewater Charges – Undetected Leak Policy 

If, after reading the policy, you wish to apply for financial relief when water is lost due to an undetected leak, please complete and submit an Undetected Leak Rebate Application.